TERMS AND CONDITIONS – JENNI FISH JEWELLERY
Updated December 2025
- Introduction
Welcome to Jenni Fish Jewellery, a distinguished creator and seller of fine jewellery, specialising in pieces made from precious metals like gold and silver, adorned with precious and semi-precious gemstones. Our online presence, accessible at jennifishjewellery.ie, serves as a platform for customers around the world to explore and purchase our unique creations. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website, you acknowledge and agree to comply with these terms, which form a legally binding agreement between you and Jenni Fish Jewellery. - Acceptance of Terms
Your use of the Jenni Fish Jewellery website indicates your unconditional acceptance of these Terms and Conditions. These terms apply to all visitors, users, and others who access or use the Service. We reserve the right to revise and update these terms at any time. Such changes will be effective immediately upon posting on the website. Your continued use of the website after any changes signifies your acceptance of these changes. If you disagree with any part of the terms, please do not use our website. - User Registration and Account Management
For a more personalised shopping experience and access to our full range of services, we encourage you to register for an account on our website. During registration, you agree to provide truthful, accurate, current, and complete information about yourself as prompted by the registration form. It is crucial to maintain the confidentiality of your account and password and to restrict access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Should you suspect any unauthorised use of your account or breach of security, notify us immediately. - Product Information and Availability
At Jenni Fish Jewellery, we take great pride in the craftsmanship and quality of our products. While we endeavor to be as accurate as possible in describing our products, we cannot guarantee that all descriptions, photographs, pricing, or other information on the site is accurate, complete, reliable, current, or error-free. Availability of products is subject to change without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. - Pricing and Payment Policies
All prices displayed on our website are quoted in Euro (€) and are subject to change at any time. Prices are inclusive of Value Added Tax (VAT), where applicable, but exclusive of shipping costs, which will be added to the total invoice price. We accept various forms of payment, including major credit cards and online payment systems, as detailed on our website. By submitting your order, you represent and warrant that you are authorised to use the designated payment method and authorise us to charge your order (including taxes, shipping, handling, and any other amounts described on the website) to that payment method. - Order Processing and Confirmation
Upon placing an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Certain situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud. - Delivery and Shipping
We offer shipping to most countries worldwide. Delivery times may vary based on your location and the nature of the products ordered. Shipping charges will be calculated at checkout, and additional customs duties or taxes may apply depending on your country. Jenni Fish Jewellery is not responsible for delays caused by third-party couriers or customs processing. Please refer to our Shipping Policy for detailed information on delivery times and procedures. - Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges in accordance with our Return and Exchange Policy. The policy provides information on the time frame for returns, the condition of the items, and any exclusions (e.g., custom-made pieces). All returns and exchanges must be accompanied by the original invoice and packaging. Certain items, such as custom-made products, are non-returnable and non-exchangeable. - Warranty and Maintenance
Jenni Fish Jewellery offers a warranty on all products against manufacturing defects for a specified period (typically one year). This warranty does not cover damages resulting from misuse, accidents, or wear and tear. Please refer to the Warranty Policy for further details on how to claim the warranty and the process involved. We also offer jewellery maintenance services; please contact us for information regarding repairs and cleaning. - Limitation of Liability
Jenni Fish Jewellery shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our website, products, or services, including but not limited to damages for loss of profits, goodwill, or data. Some jurisdictions may not allow the exclusion of certain warranties or limitations of liability, so these restrictions may not apply to you. - Customer Support and Assistance
If you need any assistance with your orders, products, or general inquiries, our customer support team is available to help. You can contact us through the Contact Us page or email us at info@jennifishjewellery.ie. We strive to respond to inquiries within 24 hours, Monday to Friday. - Dispute Resolution and Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from or related to the use of the website or purchase of products shall be resolved through mediation or arbitration in accordance with the Alternative Dispute Resolution Policy. If mediation or arbitration is unsuccessful, the dispute may be escalated to the appropriate courts in Ireland. - Third-Party Payment Providers
We may use third-party payment gateways to process payments. By using our services, you acknowledge and agree to the terms and conditions of these third-party providers. Jenni Fish Jewellery is not responsible for the actions or errors of these providers, and any issues related to payments should be directed to the respective provider. - Risk of Loss
All items purchased from Jenni Fish Jewellery are shipped through a third-party courier. The risk of loss or damage to the items passes to you upon delivery to the carrier. Jenni Fish Jewellery is not responsible for any loss or damage that occurs once the product has been dispatched. - Security
We take security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or destruction. However, no data transmission over the Internet can be guaranteed to be 100% secure, and we cannot ensure the security of information you send to us. Please review our Privacy Policy for more information on how we safeguard your data. - Affiliate and Referral Program
Jenni Fish Jewellery may offer an affiliate or referral program, where affiliates can earn commissions for referring customers who make purchases. If you participate in any affiliate or referral program, the associated terms and conditions will apply, and we reserve the right to modify or terminate the program at our discretion. Please review our Affiliate Program Terms for full details. - Age Restrictions
You must be at least 18 years old to use our website and purchase products from Jenni Fish Jewellery. If you are under 18, you must have the consent of a parent or guardian to use our services, and they must supervise your use of the website. We do not knowingly collect information from minors. - Promotional Offers and Discounts
Jenni Fish Jewellery may offer promotional discounts, coupons, or other offers from time to time. These offers are subject to specific terms and conditions and may have expiration dates, limitations on use, or exclusions. Please review the terms of any promotion or discount before using it. - Social Media and User-Generated Content
We may allow users to post content on our website or social media platforms, including reviews, photos, or other forms of content. By posting or submitting content, you grant Jenni Fish Jewellery a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content across our platforms. You must ensure that your content does not violate any intellectual property rights, and you are solely responsible for the content you post. - Notifications and Communications
By registering on our website, you agree to receive notifications and communications regarding your account, order status, promotional offers, and other related information via email or other communication methods. You can opt out of promotional communications at any time by following the unsubscribe instructions provided in the emails.