New collections 2025
welcome to our site feel free to browse

Refund and Returns Policy

SHIPPING, RETURNS & REFUND POLICY 

– JENNI FISH JEWELLERY
Updated December 2025

  1. Introduction

Welcome to Jenni Fish Jewellery. This Shipping, Returns, and Refunds Policy is designed to ensure a clear understanding of our processes and to protect both you, as our valued customer and our business. This policy applies to all purchases made through our website, jennifishjewellery.ie.

  1. Shipping Policy
  • Local Delivery: Registered post.
    • Processing Time: Orders are processed within 2-3 business days, excluding weekends and public holidays. Please note that processing may take longer during peak seasons or in cases of special promotions.
    • Bespoke Pieces: For custom orders, a lead time of 5-6 weeks is required due to the intricate craftsmanship involved. A longer lead time may be required depending on the complexity of the design.
    • Shipping Confirmation: You will receive an email confirmation with tracking information once your order is shipped. Please check your spam folder if you do not receive the email.
  1. International Shipping
  • Availability: International shipping is available upon request. Please contact us for information regarding shipping to your country.
    • Custom Duties and Taxes: Customers are responsible for customs duties and taxes applicable in their country. These charges are not included in the product price and will be collected by the carrier upon delivery.
    • Delivery Times: Delivery times for international orders vary and will be estimated at the time of order based on the destination. We recommend checking with the carrier for more specific information.
    • Shipping Costs: International shipping costs, determined by package size, weight, and destination, will be added to your order during checkout. You will be informed of these costs prior to payment.
  1. Order Processing
  • Order Confirmation: After placing your order, you will receive a confirmation email. This email acknowledges receipt of your order but does not guarantee shipment. A shipment confirmation will follow once your order is processed.
    • Cancellation: Orders can be cancelled within 24 hours of placement without penalty. Cancellations after 24 hours may incur a cancellation fee depending on the stage of order processing.
    • Bespoke Orders: Cancellations or changes to bespoke orders are not possible once production has begun. Custom-made items are considered final once design confirmation has been made.
  1. Return Policy
  • Return Window: Items can be returned within 14 days from the date of receipt. Returns made after this period may not be accepted unless the item is defective.
    • Condition for Return: Returned items must be in new, unworn condition with all original packaging and tags intact. Items returned without original packaging may not be accepted.
    • Non-Returnable Items: Bespoke and custom-made pieces are not eligible for return unless they are defective or damaged upon arrival.
    • Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service for returns to avoid any lost items. Jenni Fish Jewellery is not responsible for items lost during return shipping.
  1. Exchange Policy
  • Exchange Eligibility: Exchanges are available only on items that are in new, unused condition, and subject to the same conditions as returns. Custom and bespoke pieces are not eligible for exchange.
    • Exchange Process: To initiate an exchange, please contact us within 14 days of receipt, providing your order details and the reason for the exchange.
    • Time Limit: Exchanges must be initiated within 14 days of receipt of the product. After this period, exchanges may not be possible.
  1. Refund Policy
  • Inspection: Upon receiving your return, the item will undergo inspection. Once inspected, we will notify you of the approval or rejection of your refund.
    • Refund Initiation: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
    • Refund Timeframe: Refunds are typically processed within 7-10 business days post-inspection, depending on your bank or payment provider’s processing times.
    • Partial Refunds: In cases of items not in their original condition, partial refunds may be granted at our discretion. The amount refunded will be based on the assessed condition of the returned item.
  1. Custom and Bespoke Pieces
  • Deposits: Custom pieces require a 50% non-refundable deposit at the time of order confirmation.
    • Full Payment: Full payment is due upon completion of the custom or bespoke item, before shipping.
    • Return and Exchange: Due to their personalised nature, bespoke pieces are not eligible for return or exchange unless they are defective or damaged upon arrival.
  1. Damaged or Defective Items
  • Reporting Damage: If you receive a damaged or defective item, please report it to us within 48 hours of receipt.
    • Photographic Evidence: To process a claim for a damaged or defective item, we may request photographic evidence of the damage.
    • Replacement, Repair, or Refund: Based on the assessment of the damage, options for replacement, repair, or refund will be provided to you. We aim to resolve any issues as quickly as possible.
  1. Cancellation Policy
  • Cancellation Within 24 Hours: Orders can be cancelled within 24 hours of placement without penalty.
    • Cancellation After 24 Hours: Cancellations after 24 hours may incur a cancellation fee, depending on the stage of the order processing.
    • Bespoke Orders: Cancellations after production commencement are not possible for bespoke or custom orders.
    • Refund for Cancellations: Refunds for cancelled orders will exclude any non-recoverable costs already incurred, such as production, shipping, or special material costs.
  1. Non-Delivery and Lost Packages
  • Non-Delivery Claims: In the case of non-delivery, please contact us within 30 days from the estimated delivery date. We will investigate with the courier and, if necessary, arrange for a replacement or issue a refund.
    • Lost Packages: Claims for lost packages made after 30 days from the estimated delivery date may not be honored. For lost or undelivered items, please contact our customer service for assistance.
  1. Legal Compliance
  • Consumer Rights: Our policies comply with the Consumer Rights Directive and other relevant Irish laws.
    • Legal Refusal: We reserve the right to refuse returns or exchanges that do not meet legal requirements, such as returns made outside the return window or for items in unsatisfactory condition.
  1. Modifications to Policy

We may modify this policy at any time to reflect changes in our processes, services, or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates your acceptance of the new terms.

  1. Contact Information

For any queries regarding shipping, returns, or refunds, please contact us at:
• Email: jennifishjewellery@gmail.com
• You can also reach us through the Contact Us page on our website.